Terms of service

1. Agreement to terms

By accessing or using the Receiptile website, mobile application, hardware device, and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of service

Receiptile provides a digital receipt capture and delivery system comprising:

• A hardware device ("Tile") that connects to your WiFi network and captures receipt data from point-of-sale systems
• A web and mobile application for viewing, managing, and exporting digital receipts
• Optional email receipt scanning via Gmail integration
• Cloud-based receipt storage, processing, and analytics

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of a business, you represent that you have the authority to bind that business to these Terms.

4. Accounts

You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately at info@receiptile.com if you become aware of any unauthorised use of your account.

5. Hardware

5.1 Ownership

The Receiptile Tile hardware is either purchased upfront (on a monthly plan) or included with your first year of service (on an annual plan), as described at checkout. In both cases the hardware becomes your property upon delivery.

5.2 Use

The Tile is designed for commercial use at a point-of-sale location. You are responsible for providing a USB power source and WiFi network connection. The Tile must not be modified, disassembled, or used for any purpose other than operating the Receiptile Service.

5.3 Warranty

The Tile hardware is covered by a 12-month warranty against manufacturing defects from the date of delivery. This warranty does not cover damage caused by misuse, modification, water damage, or power surges. This warranty is in addition to your rights under the Australian Consumer Law.

6. Plans, payment and refunds

6.1 Plans

The Service is offered on two plans, priced per Tile:

• Annual plan: $349 AUD per Tile per year in Australia and New Zealand, charged at the time of purchase. Elsewhere, the standard price is $349 USD per Tile per year; during our founding launch period the first year is $249 USD, and founding customers continue to renew at $249 USD. The Tile hardware is included at no separate charge. The plan renews automatically each year (see 6.2).
• Monthly plan: a one-time hardware purchase of $99 AUD per Tile in Australia and New Zealand ($99 USD elsewhere), plus a subscription of $39 AUD per Tile per month ($39 USD elsewhere). The subscription starts when your Tile is activated, and your first 30 days of service are included at no charge.

Prices shown at checkout at the time of your purchase apply. Local taxes may apply depending on your location.

6.2 Billing and renewal

Fees are charged in advance via the payment method on file. Annual plans renew automatically at each anniversary at the same price as your previous period, unless we have notified you of a price change in accordance with section 6.5. We will send you a reminder before each annual renewal. Monthly plans are billed monthly in advance once the subscription has started.

6.3 30-day money-back guarantee

Every order is covered by a 30-day money-back guarantee. If you are not satisfied for any reason, contact us at info@receiptile.com within 30 days of delivery and return the Tile to us, and we will refund in full the amounts you paid for that Tile and its associated subscription. We will provide return instructions and cover reasonable return shipping. Refunds are made to your original payment method. This guarantee is in addition to your rights under the Australian Consumer Law.

6.4 Cancellation

You may cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period, and your Service continues until then. Outside the 30-day money-back guarantee, refunds are not provided for partial billing periods. There are no cancellation fees, and the hardware remains yours. Receipts already issued to your customers remain available to them.

6.5 Price changes

We may change subscription fees with at least 30 days' written notice before they take effect for you. For annual plans, a price change applies from your next renewal. Continued use of the Service after the change takes effect constitutes acceptance of the new fees.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to reverse-engineer, decompile, or disassemble the Tile hardware or firmware
• Interfere with or disrupt the Service or servers
• Use the Service to capture data from point-of-sale systems without the merchant's authorisation
• Resell or redistribute the Service without our written consent

8. Data and receipts

8.1 Receipt data

Receipt data captured by the Tile is processed and stored on our servers. You retain ownership of your receipt data. We are granted a licence to process, store, and display the data as necessary to provide the Service.

8.2 Data accuracy

Receipt data is captured and processed automatically. While we strive for accuracy, we do not guarantee that extracted receipt data is error-free. You are responsible for verifying receipt data before relying on it for accounting, tax, or legal purposes.

8.3 Data export

You may export your receipt data at any time via the Service's export features (CSV, PDF, Xero, Dext).

8.4 Data retention

We retain your receipt data for as long as your account is active. Upon account deletion, we will delete your data within 90 days, except where retention is required by law.

9. Gmail integration

If you connect your Gmail account to the Service, you authorise Receiptile to access your Gmail inbox in read-only mode solely for the purpose of identifying and extracting email receipts. This access is governed by our Privacy Policy and the Google API Services User Data Policy.

You may disconnect your Gmail account at any time from your account settings.

10. Intellectual property

The Service, including the Tile hardware design, firmware, software, website, and all related intellectual property, is owned by Receiptile Pty Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

11. Limitation of liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• Receiptile is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Our total liability for any claim arising from these Terms or the Service is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for any loss, damage, or expense arising from inaccurate receipt data

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

12. Indemnification

You agree to indemnify and hold harmless Receiptile, its directors, officers, and employees from any claims, damages, losses, or expenses arising from your use of the Service or your breach of these Terms.

13. Termination

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay subscription fees, or if we reasonably believe your use of the Service may cause harm to us or other users. We will provide reasonable notice before termination where practicable.

14. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Changes to terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Contact us