Refund policy

30-day money-back guarantee

Every Receiptile order is covered by a 30-day money-back guarantee. If you are not satisfied for any reason, contact us at info@receiptile.com within 30 days of delivery. We will send you return instructions and cover reasonable return shipping, and once your return is lodged we will refund in full everything you paid for that Tile and its associated subscription, to your original payment method.

There is nothing else to qualify for: no restocking fees, no unopened-box requirement, and no cancellation fees. This guarantee applies to both the annual and monthly plans and is in addition to your rights under the Australian Consumer Law.

How to start a return

• Email info@receiptile.com with your order number within 30 days of delivery
• We will reply with return instructions and cover reasonable return shipping
• Refunds are issued to your original payment method once the return is lodged, and typically appear within 10 business days depending on your bank

Damaged, faulty, or incorrect items

Please inspect your order on delivery and contact us straight away if your Tile arrives damaged, is faulty, or is not what you ordered. We will replace it or refund you in full, including shipping, at your choice. Hardware is also covered by a 12-month warranty against manufacturing defects, as described in our Terms of Service.

Subscription cancellations

You can cancel your subscription at any time from your dashboard or by contacting us. Cancellation takes effect at the end of the current billing period and there are no cancellation fees. Outside the 30-day money-back guarantee, refunds are not provided for partial billing periods, and the hardware remains yours.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you additionally have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. In practice our 30-day money-back guarantee is broader and will usually be the easier option.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Contact us